On this page
Point to the detail that needs changing
A correction is easiest to assess when it identifies a specific statement. Include the page address, quote the relevant sentence or give its section heading, and explain what appears to be wrong. If the information has changed since publication, include the date of the change where you can establish it.
Link to the original document or official record where possible. A screenshot can help describe a changing page, but its date and context matter. Please remove unrelated personal information before sharing material. We do not need a passport, bank statement or casino password to examine a claim in an article.
- Page address and section.
- The statement you believe is inaccurate.
- A concise explanation of the issue.
- A supporting source and relevant date.
Separate an error from a disagreement
An incorrect number, a wrong company name or a source that no longer supports a statement can be a factual correction. A disagreement about an assessment may instead need more explanation or a reconsideration of the reasoning. Both can be useful feedback, but they are different editorial tasks.
A company asking for a more favourable description is not, by itself, evidence that an article is inaccurate. The question is whether the facts and explanation withstand checking. The same approach applies when a reader proposes stronger criticism.
Make a material change understandable
Our correction standard is to check the affected wording against its sources, revise any connected factual panels or related pages, and explain a material change in an update note. A new date alone does not tell a reader what was corrected.
Small spelling or formatting fixes do not need to be presented as fresh research. Changing the operator, licence finding, payment condition or overall assessment calls for more than a silent cosmetic edit. If the source material still conflicts, the revised explanation should retain that uncertainty rather than substitute a confident guess.
Send a correction
Use the email link below with “Editorial correction” as the subject. Start with the page address and the affected sentence, then explain the change you believe is needed. You can copy the address from the Contact page if you use webmail instead of an email application.
Keep follow-up information in the same email thread where possible. A new official source or a changed condition can help reassess the issue; sending the same request repeatedly does not add evidence. No fixed response or resolution time is promised.
For a dispute about a casino account, bonus or withdrawal, use the operator’s official complaint route. An editorial correction request does not authorise us to access an account or act as a dispute-resolution service.